Refund and Returns Policy for BuyTopic
Effective Date: November 28, 2024

At BuyTopic, we strive to ensure that every customer is satisfied with their purchase. However, if for any reason you are not completely happy with your order, we offer a clear and straightforward Refund and Returns Policy to provide peace of mind when shopping with us. Please read the following terms carefully to understand how we handle returns, refunds, and exchanges.

1. Return and Refund Eligibility

We accept returns and issue refunds under the following conditions:

  • Return Window: You can return your purchase within 30 days from the date you receive your order.
  • Condition of Products: The item must be returned in unused, undamaged, and original condition. All original tags, labels, and packaging should be intact and included in the return package.
  • Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, when returning an item.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Custom or personalized items
  • Items that have been used, washed, or altered
  • Clearance or final sale items (these will be clearly marked as non-returnable on the product page)

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@buytopic.click within 30 days of receiving your order. Please include your order number, the product you wish to return, and the reason for the return.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Shipping the Item: Pack the item securely in its original packaging. Include all original tags, labels, and any accessories or documentation. The customer is responsible for return shipping fees unless the return is due to a defective item or our error.
  4. Return Address: Once your return is authorized, you will be provided with the correct return address. Please note that returns sent without an RMA number will not be processed.

4. Refund Processing

Once we receive the returned item and confirm it meets our return criteria, we will process your refund. Please allow up to 7-10 business days for your refund to be processed once it is received. The refund will be issued to the original payment method used at checkout. Please note that processing times may vary depending on your payment provider.

  • Refund Amount: If the return meets our return policy criteria, we will issue a full refund for the price of the item(s) returned, excluding shipping fees. Return shipping costs are the responsibility of the customer unless the item was defective or the wrong product was shipped.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately (within 7 days of receiving the product) by contacting our customer service team at info@buytopic.click. We will provide a full refund or exchange for the item, including return shipping costs. Please include photos of the damage or defect in your initial email to expedite the process.

6. Exchanges

We do not currently offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

7. Late Returns

Any returns made after the 30-day return window will not be eligible for a refund or exchange, unless the item is defective or damaged upon arrival. Please ensure that you return your items within the specified time frame to avoid issues with your refund or exchange.

8. Return Shipping Costs

Unless your return is due to a defect, incorrect item, or our error, the return shipping cost is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

9. How to Contact Us for Returns

If you need assistance with your return, please contact our customer service team at info@buytopic.click or call us at 307-621-0431. Our team is available to help guide you through the process and answer any questions you may have.

10. Our Commitment to Customer Satisfaction

At BuyTopic, we value our customers and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help you resolve the issue and ensure that you feel valued. Your satisfaction is important to us, and we are committed to making your shopping experience as easy and stress-free as possible.