Sales Policy for BuyTopic
Effective Date: November 28, 2024

At BuyTopic, we are committed to offering high-quality teddy bears and plush toys with exceptional customer service. This Sales Policy outlines the terms and conditions under which products are sold to customers through our website, buytopic.click. By placing an order with us, you agree to the following terms. Please read them carefully, and feel free to contact us with any questions at info@buytopic.click.

1. Product Availability

All products on our website are subject to availability. While we strive to keep our inventory up-to-date, there may be occasions where an item is out of stock or unavailable. In such cases:

  • We will notify you via email if an item is out of stock or unavailable.
  • You may have the option to be notified when the item is back in stock or opt for a refund if the item cannot be restocked in a reasonable timeframe.

BuyTopic reserves the right to limit the quantity of products sold to any customer or to refuse any order at our sole discretion.

2. Product Pricing

We make every effort to ensure that the prices listed on our website are accurate. However, BuyTopic reserves the right to change prices at any time without prior notice. Prices are listed in USD and are exclusive of taxes, shipping, and handling fees, which will be added at checkout based on the delivery address.

  • Sales and Discounts: Periodically, we may offer discounts or promotional sales on certain items. The terms of such promotions will be clearly outlined during the checkout process or in our marketing materials. Promotions cannot be combined with other offers unless otherwise stated.

  • Price Errors: In the event of an error in the pricing of a product, we reserve the right to cancel or modify orders based on the correct price. If you have already paid for the product, we will issue a refund for the difference or the full amount, depending on the situation.

3. Order Processing

When you place an order on our website, we will send you an order confirmation email acknowledging receipt of your order. This email does not confirm that your order has been accepted or processed. An order is considered accepted when you receive a shipping confirmation email, which includes tracking information.

BuyTopic reserves the right to refuse or cancel any order for reasons such as:

  • Product availability issues
  • Payment processing errors
  • Suspicious or fraudulent activity
  • Shipping restrictions to your location

If your order is canceled or modified after payment has been processed, you will receive a full refund for the amount paid.

4. Payment Methods

We accept the following forms of payment:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other payment methods as available at checkout

Payment is due at the time of order. We use secure payment processing systems to protect your financial data. Your payment details will not be stored or shared with any third parties, except as necessary for processing payments.

5. Shipping Policy

We offer domestic and international shipping on all orders. The shipping fees and delivery times will be calculated during the checkout process based on your shipping address and the shipping method you choose. Shipping options may include standard, expedited, and express delivery.

  • Shipping Costs: Shipping costs are calculated at checkout and vary depending on your location, order size, and shipping method.
  • Processing Time: Orders typically ship within 1-2 business days of receiving payment. However, during peak times or sales events, shipping may take longer.
  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Please allow 3-7 business days for domestic shipments and 7-21 business days for international shipments. These time frames are estimates and may vary.
  • International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other import charges, which are the responsibility of the customer.

If there are delays in shipping, we will notify you as soon as possible.

6. Order Cancellations

Once your order has been processed and shipped, it cannot be canceled. However, if you need to cancel your order before it is shipped, please contact our customer service team immediately at info@buytopic.click. We will do our best to accommodate your request. If we are unable to cancel the order, you can return the item after receiving it in accordance with our Refund and Returns Policy.

7. Gift Cards

BuyTopic offers gift cards that can be used to purchase products on our website. Gift cards are non-refundable and cannot be exchanged for cash. Gift cards are valid for one year from the date of purchase. Lost or stolen gift cards cannot be replaced.

8. Sales Tax

Sales tax will be applied to orders as required by applicable laws. The tax rate will depend on your shipping address. The exact amount of sales tax will be calculated and displayed during the checkout process.

9. Limitations of Liability

In no event shall BuyTopic be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use our products, even if we have been advised of the possibility of such damages.

Our total liability for any claim related to a product purchased from BuyTopic will not exceed the amount paid for the product in question.

10. Customer Service and Support

If you have any questions or need assistance regarding your order, product information, or returns, our customer service team is here to help. You can reach us via: